The inbox
Email and WhatsApp in one list. One conversation is one row, not four messages.
🚀 An autonomous 24/7 support desk built on AI agents
Why is your support desk
still answering everything by hand?
POPRIX connects skilled AI agents directly to the systems you already run (Shopify, CRM) and to your own policy documents. The agents handle cases end to end: they issue credits, update orders, and hold service conversations over email, WhatsApp and chat — 24/7, without a break.
Two generations of customer service
From the rigid chatbot of 2022
to an AI agent that acts, in 2026
The difference between a bot walking a fixed decision tree and an agent wired into your core systems, taking real actions live.
2022 – 2026The old chatbot era
Generic chatbots reading from a script
Text answers pulled from a pre-written script (“if/else”), with no connection to your systems and no ability to do anything in them.
- A rigid, narrow script
Any small departure from the script left the bot confused, or looping through the same answer.
- Generic replies that solve nothing
“Thanks for reaching out, your request has been forwarded and we'll get back to you within 24–48 hours.”
- Zero ability to act
The chatbot could not issue a credit, look up an order status, or check stock.
⚡2026: the era of autonomous agents
2026+The era of autonomous agents
Agents that carry out the action, live
The agent is connected to your systems (Shopify, CRM) and to your business policy, and instead of stopping at a text answer, it performs the action:
Refunds and returns
Issues refunds and store credit in your systems, released by a human approval in one click.
Order status lookup
Pulls live data from your couriers and from the systems you run the business on.
Stock and availability checks
Checks branch stock, sizes and colours in real time, mid-conversation.
Hard policy and safety rules
Reads your documents continuously and routes anything outside them to a manager. No guessing.
Pick a case. Watch the desk handle it.
A draft in 6–8 seconds, measured internally
No credit ever goes out without a human
If the document doesn't cover it, it comes to you — no guessing
Your moment
Someone has to say yes.
The customer has already written in. You are the only person allowed to send money, swap a product, or say no. Not because the team is short-staffed — because nobody else can sign off on it. The desk reads the policy and writes the draft. You only touch “approve”.
Your desk
You decide the names and the roles.
There is no pre-built team. Every business builds its own desk: who handles returns, who handles billing, who handles product questions, and who is the person watching the approval queue. An agent that can't handle a case passes it to a colleague. A human is the last stop, not the first.
- DanaShift manager (human)
Sees the approval queue. Approves a colour swap, store credit, or a decline. No agent sends past her when a case needs a human hand.
- TamarReturns and exchanges
Wrong colour, size swap, order cancellation. Reads the returns policy before she writes a word.
- AmitBilling and payments
Gift cards, double charges, invoices. Precise — and never moves money without an approval.
- LiatSizing and product questions
Which size in the polo, does the fabric stretch, is black in stock. Answers when a clause covers it. Stays quiet when none does.
One case, end to end
«The shirt arrived in the wrong colour.»
A customer sends an email, or two photos on WhatsApp. Here is how it looks on the desk.
- Arrives. Both WhatsApp photos merge into one case on Tamar's desk, not two separate tickets.
- Reads. Tamar reads returns policy §3.1: wrong colour — exchange for the ordered colour, or store credit.
- Writes. A draft in the customer's language, signed with her name, in 6–8 seconds. No amount that isn't in the document. No “we'll look into it and get back to you”.
- Waits for you. Credit never goes out without a human — the case moves into Dana's queue.
An item that was worn or washed falls outside this clause. That call belongs to a human.
What you see in the morning
Inbox, approvals, documents.
Three screens, with nothing buried in a menu. Upload a policy PDF and the agents are already reading it on the next case.
The approvals
The draft, what it read, and why it's waiting on you. Approve · Edit · Decline.
The policy
Returns, shipping, warranty, cancellations, coupons. What you uploaded is what gets read.
Day one
You don't connect anything yourself.
Email connects with a one-click forward through us, or straight from the mailbox over MCP. Shopify and whatever else you already run — over MCP too. You bring the documents.
- 01
We connect what you already have
Email: a one-click forward through us, or a direct mailbox connection over MCP. Your store and the rest of your systems — over MCP as well. You never touch your address settings.
- 02
You bring the policy
Returns, shipping, warranty, cancellations, FAQs. A PDF or a document. The moment it's in, the next case is answered from it.
- 03
You set how much freedom
Every reply waits for approval — that's the default. As an agent proves itself, you loosen it step by step. You can always tighten it back.
Where cases come from
Email and WhatsApp. One desk.
Your customer doesn't need a new app. They write to the address they already know, or message the number they already have. The reply comes from the same agent, signed with its name, from the same policy.
- Email
Two ways in: a one-click forward through us, or a direct mailbox connection over MCP. The customer keeps writing to the address they know.
- WhatsApp
If the agent found a clause in the policy, it answers. If not, the case comes up to you. Photos reach the agent instead of disappearing.
- Your systems
“Where's my order?” — the agent asks Shopify over MCP. The same lookup, in the systems you already have.
More time
for people.
Less triage, less digging through documents, fewer first drafts.
The shift manager doesn't read every “where's my delivery”. She sees the credits, the exceptions, and the cases the policy doesn't cover. That's her morning.
Every capability in one place
The features and the technology behind POPRIX
An advanced on-site chat experience, an autonomous AI agent engine, and hard safety rules — in one product.
💬 A modern web chat widget
An Intercom/Zendesk-grade experience for every visitor on your site
New
Screen capture
The customer taps a camera button in the composer, and the agent gets a clear image of exactly what they're looking at.
New
Current page context
The page title and URL the customer is browsing are picked up automatically, so the agent knows which product is on screen.
New
Voice dictation in the composer
Real-time speech-to-text from the microphone in the message bar.
Live audio calls
A seamless step up from written chat to a live voice conversation with the AI agent, right in the browser.
Starter prompts
Tailored one-tap questions that get the visitor an answer immediately.
CSAT survey
A five-face satisfaction survey and structured feedback at the end of a conversation.
Rich cards and carousels
Product recommendations, images and prices straight from the Shopify catalogue, inside the chat.
Omnichannel handoff
Move the conversation to WhatsApp, email or Telegram in one step.
Help centre and FAQ
An interactive drawer for searching and browsing your FAQs from inside the widget.
👥 A specialist floor with autonomous triage
A team of specialised AI agents instead of one generic bot — with smart handoffs between them
Unique to POPRIX
Auto-triage on your main address
Customers write to the general address you already publish (support@) — and the system reads and routes each case to the right specialist (returns, billing, or general service).
Specialist handoffs
Agents consult each other and pass cases along by authority and expertise, exactly the way a human team does.
Human-in-the-loop approvals
On email the agent writes a precise draft and waits for your one-click approval — protecting your brand and your domain reputation.
Guardrails and spending ceilings
Set clear monetary limits (a credit up to $60, say) — no agent gives away money beyond what it's allowed.
A persona and a signature per agent
Direct addresses (noa@, shira@) with names, a defined tone of voice, and defined roles.
🧠 The autonomous agent engine
Autonomous answering with hard safety rules over money and permissions
A reply in 6–8 seconds
A hierarchical agent engine that responds at speed, at the accuracy of a senior representative.
The governance gate
No credit, refund or monetary exception reaches a customer without a human approving it first.
GraphRAG over your documents
Indexes policy documents and PDFs and cross-references clauses, so the agent doesn't answer from half a rule.
MCP connectors (Shopify, CRM)
A standard, secure one-click connection for order status, shipping and customer data.
Full admin control in tabs
Complete control over chat content, tone of voice, and which features are on.
Comparison
A human representative next to an AI agent
Not instead of people — instead of the work nobody wants to do. Here are the numbers, and where they come from.
Human repPOPRIX agent
Cases per day10–50depending on how complex the case isup to 5,000the same pace on the first case and the thousandth
Cost per day≈ $97$2,150/month gross ÷ 22 working days≈ $5model and infrastructure
Availabilityan 8-hour shiftsick days, holidays, leave24/7/365runs in the cloud, no shifts and no handovers
Response timeminutes to hoursrises as the queue grows6–8 secondsunaffected by the size of the queue
Channelsswitching between tabsemail, WhatsApp, Telegram, phone — each in a different screenone pipelineanswers in the channel the case arrived on, with no manual switch
Training and turnoverweeks, on every new hireand every policy change means retraining the whole teamimmediateit reads the documents; an updated document applies on the next case
The representative cost is based on ₪8,000/month gross (about $2,150) — the market rate for an entry-level service representative in Israel, per the salary tables at AllJobs and drushim, divided across 22 working days. Gross on purpose: fully-loaded employer cost, including pension and benefits, runs 25–30% higher — we picked the number that flatters us least.
Before you leave an email
The questions a business owner asks.
What's the difference between the chatbots of 2022–2025 and AI agents in 2026?
Between 2022 and 2025, chatbots answered generically, from a script written in advance. 2026 opened a different era: autonomous AI agents that don't only answer, but carry out real actions in your systems — issuing a refund, looking up a live order status, checking current stock.
Is this already running with customers?
POPRIX is in a closed beta with selected organisations and businesses. Leave your details in the form below and our product team will get in touch to schedule a demo and open access.
Will it talk to my customers without me knowing?
On email, no. Every reply waits in approvals. On WhatsApp and chat it answers on its own only when it found a clause in your policy. No clause? The case comes to you. It does not guess.
What if it gets an amount wrong?
It is not allowed to state an amount that isn't written in a document. Credits, refunds and exceptions all go into the queue. You can edit the draft before it's sent — an edit means it got something wrong, and that stays with you.
Is this only for clothing stores?
No. Fashion, furniture, home appliances, SaaS companies and more. The system is fully configurable — you define the names, roles and permissions of the agents to match how your business actually works.
What documents do I need?
What you already have: returns, shipping, warranty, cancellation policy, FAQs. You upload what exists. Nothing has to be rewritten for the system. For a digital business — an onboarding procedure or a service commitment.
How do I connect my email and my store?
Email: a one-click forward through us, or a direct mailbox connection over MCP (a standard, secure one-click connection). Your customer keeps the address they know. Shopify and the rest of your systems connect over MCP too. “Where's my order?” — the agent asks the store rather than guessing.
If I publish one general address (support@), how does the system know which agent answers?
The system triages autonomously: the moment an email lands on the main address, it is read and routed to the right specialist (returns to one agent, billing to another, general questions to service). If an agent sees that a case needs different expertise, it hands it over immediately.
Why does the agent answer instantly on WhatsApp and chat, but wait for my approval on email?
On WhatsApp and live chat the customer expects an answer within seconds, so the agent answers independently from your business documents. On email, a wrong send affects your domain and brand reputation — so the agent writes you a precise draft and waits for one click. You can also switch email to fully automatic sending in settings.
What happens after I leave my email?
Our product team reviews the request and comes back with access details and a live demo tailored to your business.
⚡ Early access
Ready to upgrade your support desk?
Leave your details and our team will get back to you to tailor the AI agents to your business and run a live demo.